Smooth and Silky Hair Affair
Effective Date: 01-05-2026
Last Updated: 10-05-2026
Smooth and Silky Hair Affair (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable privacy laws, including the Protection of Personal Information Act, 2013 (“POPIA”) where applicable.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following categories of personal information:
1.1 Information You Provide Directly
When you place an order, create an account, subscribe to our emails, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Account login details
- Order history
- Product preferences
- Any information submitted through contact forms or customer support requests
1.2 Payment Information
Payments made through our website are securely processed by third-party payment providers.
We do not store full credit card or debit card details on our servers.
Payment processors may collect:
- Cardholder name
- Payment card details
- Banking information
- Transaction information
All payment processing is subject to the privacy policies and security practices of the relevant payment provider.
1.3 Automatically Collected Information
When you browse our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website activity and browsing behavior
- Referring website addresses
- Date and time of visits
- Cookie identifiers
This information helps us improve website functionality, performance, and user experience.
2. HOW WE USE YOUR INFORMATION
We may use your information for the following purposes:
2.1 Order Fulfillment
- Processing payments
- Shipping orders
- Sending order confirmations and updates
- Providing customer support
2.2 Website Administration
- Maintaining website security
- Preventing fraud and unauthorized activity
- Improving website performance and functionality
- Troubleshooting technical issues
2.3 Marketing & Promotions
With your consent where required, we may send:
- Promotional emails
- Special offers
- Product launches
- Hair care tips and updates
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.
2.4 Legal & Compliance Purposes
We may use your information to:
- Comply with legal obligations
- Enforce our Terms & Conditions
- Resolve disputes
- Protect our legal rights
3. COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember your preferences
- Keep products in your shopping cart
- Analyze website traffic
- Personalize content and advertising
You can disable cookies through your browser settings, although some website functionality may be affected.
4. SHARING YOUR INFORMATION
We do not sell your personal information.
However, we may share information with trusted third parties where necessary to operate our business, including:
Service Providers
- Payment gateways
- Courier and delivery companies
- Email marketing platforms
- Website hosting providers
- Analytics providers
- Customer support software providers
These providers only receive information necessary to perform their services.
Legal Requirements
We may disclose information where required by law or if necessary to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or security threats
- Protect customers or the public
5. DATA SECURITY
We take reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Security measures may include:
- SSL encryption
- Secure payment gateways
- Password-protected systems
- Restricted administrative access
Despite our efforts, no online transmission or storage system can be guaranteed to be 100% secure.
6. DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide services
- Meet legal and accounting obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymized where reasonably possible.
7. YOUR RIGHTS
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent for marketing communications
- Lodge a complaint with a regulatory authority
To exercise your rights, contact us using the details below.
8. CHILDREN’S PRIVACY
Our website and products are not intended for children under the age of 18.
We do not knowingly collect personal information from minors without parental consent.
9. THIRD-PARTY LINKS
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of those websites separately.
10. INTERNATIONAL DATA TRANSFERS
If you access our website from outside South Africa, your information may be transferred to and processed in countries where our service providers operate.
By using our website, you consent to such transfers where permitted by law.
11. POPIA COMPLIANCE
In accordance with POPIA, Smooth and Silky Hair Affair commits to:
- Processing personal information lawfully and transparently
- Collecting information only for legitimate business purposes
- Implementing appropriate security safeguards
- Respecting customer privacy rights
- Taking reasonable steps to ensure information accuracy
If you believe your information has been processed unlawfully, you may contact the Information Regulator of South Africa.
12. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time.
Changes will become effective immediately upon publication on the website.
We encourage users to review this page periodically.
13. CONTACT US
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Smooth and Silky Hair Affair
Email: mrso@smoothandsilky.co.za
Phone: 062 032 9662
Website: www.smoothandsilky.co.za