Smooth and Silky Hair Affair
Last Updated: 10-05-2026
Thank you for shopping with Smooth and Silky Hair Affair. We are committed to delivering your order safely and efficiently.
1. Processing Times
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may increase during promotional periods, holidays, or high-volume sales periods.
2. Shipping & Delivery
We currently ship to:
- South Africa
Estimated delivery times:
| Location | Estimated Delivery |
|---|---|
| Major Cities | 2–5 business days |
| Regional Areas | 3–7 business days |
Delivery timelines are estimates only and are not guaranteed.
3. Shipping Fees
Shipping fees are calculated at checkout based on:
- Delivery location
- Parcel weight
- Courier rates
Free shipping promotions may apply to qualifying orders.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information where available.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Smooth and Silky Hair Affair is not responsible for delays, losses, or additional costs resulting from incorrect addresses supplied at checkout.
6. Delayed or Lost Parcels
While we work closely with our courier partners, we are not liable for delays caused by:
- Weather conditions
- Courier disruptions
- Customs processing
- Public holidays
- Incorrect customer information
If your parcel appears lost, please contact us at:
Email: mrso@smoothandsilky.co.za
We will assist in opening an investigation with the courier provider.
7. International Orders
International customers may be responsible for:
- Customs duties
- Import taxes
- VAT charges
- Additional clearance fees
These charges are determined by the destination country and are the customer’s responsibility.
8. Damaged Deliveries
If your package arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the packaging and products
- A description of the issue
9. Contact Information
Smooth and Silky Hair Affair
Email: mrso@smoothandsilky.co.za
Phone: 062 032 9662
Website: www.smoothandsilky.co.za